{"id":63,"date":"2025-11-11T23:20:07","date_gmt":"2025-11-11T23:20:07","guid":{"rendered":"https:\/\/omegaquatics.com\/?page_id=63"},"modified":"2026-03-17T04:11:04","modified_gmt":"2026-03-17T04:11:04","slug":"aquarium-servicing-cancellation-and-refund-policy","status":"publish","type":"page","link":"https:\/\/omegaquatics.com\/index.php\/aquarium-servicing-cancellation-and-refund-policy\/","title":{"rendered":"Aquarium Servicing Cancellation and Refund Policy"},"content":{"rendered":"\t\t
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Cancellation & Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Last updated: 11\/11\/2025<\/strong>
Applies to: Fish tank cleaning and related onsite services provided by Omegaquatics (\u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d).<\/p>\n

1) Key Definitions:<\/strong>

Appointment Deposit<\/span> (\u201c$30 Scheduling Charge\u201d)<\/span>: A mandatory $30 payment required to reserve an appointment slot. Applied as a credit to the service total after the service is completed and the remaining balance is paid.<\/p>\n

24-Hour Notice<\/span>: Notice given at least 24 hours before the scheduled start time.<\/p>\n

Two-Week Window<\/span>: The 14 calendar days following the date\/time of a canceled appointment.<\/p>\n

2) Booking & Payment:<\/strong><\/p>\n

To reserve any appointment, the customer (\u201cyou\u201d) must pay a $30 Scheduling Charge in advance.<\/p>\n

When service is completed, the $30 is credited toward your total invoice.<\/p>\n

If you reschedule after a cancellation, a new $30 Scheduling Charge is required to secure the new slot (see Section 4).

If you receive your estimate and choose to cancel within 24 hours of receiving the estimate, the $30 Appointment Deposit<\/span> will be refunded immediately.<\/span><\/p>\n

3) Customer Cancellations:<\/strong><\/p>\n

With 24-Hour Notice or More:
You receive a full refund of all amounts paid, including the $30 Scheduling Charge or you may keep the appointment active and reschedule (a new $30 charge may be required to hold a different date\/time\u2014see Section 4).<\/p>\n

Less Than 24-Hour Notice (Late Cancellation) or No-Show:
The $30 Scheduling Charge becomes a non-refundable cancellation fee.
However, if you rebook within the Two-Week Window, you will receive a $30 credit applied to the new appointment\u2019s final invoice (see Section 4).<\/p>\n

If you do not rebook within the Two-Week Window, the $30 credit is forfeited.<\/p>\n

4) Rescheduling After Cancellation & Credit Rules:<\/strong><\/p>\n

Each new appointment requires a new $30 Scheduling Charge to secure the slot\u2014this is always separate from any credit you may be eligible to receive.<\/p>\n

Credits stack only when there is a single prior cancellation within the Two-Week Window for the same customer:
If you canceled once and rebook within two weeks, you will receive one $30 credit on the new appointment\u2019s final invoice.<\/p>\n

If you canceled, rebooked, canceled again, and then rebooked once more, you may apply only one $30 credit\u2014the most recent one. Earlier credits from prior cancellations are void.<\/p>\n

Credits are:
Applied after the service is completed and the final balance is due.
Non-transferable, have no cash value, and expire if not used within the Two-Week Window.
Limited to one $30 previous-cancellation credit per completed service.<\/p>\n

5) Company-Initiated Cancellations:<\/strong><\/p>\n

If we cancel your appointment for any reason and cannot provide the service as scheduled, you are entitled to a 100% refund of all amounts paid, including the $30 Scheduling Charge.<\/p>\n

6) Examples (For Clarity):<\/strong><\/p>\n

Example A \u2013<\/span> On-Time Cancellation:
You cancel 30+ hours before service. \u2192 Full refund of all amounts, including the $30 Scheduling Charge.<\/p>\n

Example B \u2013<\/span> Late Cancellation Then Rebook:
You cancel 12 hours before service. The $30 becomes a cancellation fee. You rebook within 10 days and pay a new $30 to secure the new slot. After the new service is completed, you receive $60 in credits ($30 from the new booking that\u2019s always applied, plus the $30 late-cancel credit) against the final total.<\/p>\n

Example C \u2013<\/span> Multiple Late Cancellations:
You cancel late, rebook, cancel late again, then rebook. Only one $30 previous-cancellation credit (the most recent one) can be applied to the final invoice for the completed service. The prior $30 cancellation credit is lost.<\/p>\n

7) Additional Terms:<\/strong><\/p>\n

Access & Safety: If we arrive and cannot safely access the service area, or conditions prevent us from performing the work, this may be treated as a late cancellation at our discretion (including forfeiture of the $30 as a cancellation fee).<\/p>\n

Refund Method & Timing: Approved refunds are issued to the original payment method. Processing times may vary by payment provider.<\/p>\n

No Cash Value: Credits cannot be redeemed for cash, gift cards, or tips.<\/p>\n

Non-Assignment: Credits and bookings are linked to the original customer and cannot be transferred.
Discretionary Exceptions: Any exceptions to this policy are at the sole discretion of the owner.<\/p>\n

8) Contact:<\/strong>
Questions about this policy or to cancel\/reschedule:
[Omegaquatics]
Email: [Servicing@omegaquatics.com]
Address: [Phoenix, Arizona]<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Cancellation & Refund Policy Last updated: 11\/11\/2025Applies to: Fish tank cleaning and related onsite services provided by Omegaquatics (\u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d). 1) Key Definitions: Appointment Deposit (\u201c$30 Scheduling Charge\u201d): A mandatory $30 payment required to reserve an appointment slot. Applied as a credit to the service total after the service is completed and the […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-63","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/omegaquatics.com\/index.php\/wp-json\/wp\/v2\/pages\/63","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/omegaquatics.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/omegaquatics.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/omegaquatics.com\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/omegaquatics.com\/index.php\/wp-json\/wp\/v2\/comments?post=63"}],"version-history":[{"count":19,"href":"https:\/\/omegaquatics.com\/index.php\/wp-json\/wp\/v2\/pages\/63\/revisions"}],"predecessor-version":[{"id":628,"href":"https:\/\/omegaquatics.com\/index.php\/wp-json\/wp\/v2\/pages\/63\/revisions\/628"}],"wp:attachment":[{"href":"https:\/\/omegaquatics.com\/index.php\/wp-json\/wp\/v2\/media?parent=63"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}