Cancellation & Refund Policy
Last updated: 11/11/2025
Applies to: Fish tank cleaning and related onsite services provided by Omegaquatics (“we,” “us,” or “our”).
1) Key Definitions:
Appointment Deposit (“$30 Scheduling Charge”): A mandatory $30 payment required to reserve an appointment slot. Applied as a credit to the service total after the service is completed and the remaining balance is paid.
24-Hour Notice: Notice given at least 24 hours before the scheduled start time.
Two-Week Window: The 14 calendar days following the date/time of a canceled appointment.
2) Booking & Payment:
To reserve any appointment, the customer (“you”) must pay a $30 Scheduling Charge in advance.
When service is completed, the $30 is credited toward your total invoice.
If you reschedule after a cancellation, a new $30 Scheduling Charge is required to secure the new slot (see Section 4).
If you receive your estimate and choose to cancel within 24 hours of receiving the estimate, the $30 Appointment Deposit will be refunded immediately.
3) Customer Cancellations:
With 24-Hour Notice or More:
You receive a full refund of all amounts paid, including the $30 Scheduling Charge or you may keep the appointment active and reschedule (a new $30 charge may be required to hold a different date/time—see Section 4).
Less Than 24-Hour Notice (Late Cancellation) or No-Show:
The $30 Scheduling Charge becomes a non-refundable cancellation fee.
However, if you rebook within the Two-Week Window, you will receive a $30 credit applied to the new appointment’s final invoice (see Section 4).
If you do not rebook within the Two-Week Window, the $30 credit is forfeited.
4) Rescheduling After Cancellation & Credit Rules:
Each new appointment requires a new $30 Scheduling Charge to secure the slot—this is always separate from any credit you may be eligible to receive.
Credits stack only when there is a single prior cancellation within the Two-Week Window for the same customer:
If you canceled once and rebook within two weeks, you will receive one $30 credit on the new appointment’s final invoice.
If you canceled, rebooked, canceled again, and then rebooked once more, you may apply only one $30 credit—the most recent one. Earlier credits from prior cancellations are void.
Credits are:
Applied after the service is completed and the final balance is due.
Non-transferable, have no cash value, and expire if not used within the Two-Week Window.
Limited to one $30 previous-cancellation credit per completed service.
5) Company-Initiated Cancellations:
If we cancel your appointment for any reason and cannot provide the service as scheduled, you are entitled to a 100% refund of all amounts paid, including the $30 Scheduling Charge.
6) Examples (For Clarity):
Example A – On-Time Cancellation:
You cancel 30+ hours before service. → Full refund of all amounts, including the $30 Scheduling Charge.
Example B – Late Cancellation Then Rebook:
You cancel 12 hours before service. The $30 becomes a cancellation fee. You rebook within 10 days and pay a new $30 to secure the new slot. After the new service is completed, you receive $60 in credits ($30 from the new booking that’s always applied, plus the $30 late-cancel credit) against the final total.
Example C – Multiple Late Cancellations:
You cancel late, rebook, cancel late again, then rebook. Only one $30 previous-cancellation credit (the most recent one) can be applied to the final invoice for the completed service. The prior $30 cancellation credit is lost.
7) Additional Terms:
Access & Safety: If we arrive and cannot safely access the service area, or conditions prevent us from performing the work, this may be treated as a late cancellation at our discretion (including forfeiture of the $30 as a cancellation fee).
Refund Method & Timing: Approved refunds are issued to the original payment method. Processing times may vary by payment provider.
No Cash Value: Credits cannot be redeemed for cash, gift cards, or tips.
Non-Assignment: Credits and bookings are linked to the original customer and cannot be transferred.
Discretionary Exceptions: Any exceptions to this policy are at the sole discretion of the owner.
8) Contact:
Questions about this policy or to cancel/reschedule:
[Omegaquatics]
Email: [Servicing@omegaquatics.com]
Address: [Phoenix, Arizona]